Refund & Cancellation Policy

Last updated: 29 July 2026

1. Subscription Plans

CraftQuote offers monthly and yearly subscription plans. Payments are processed securely by Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

2. Cancelling a Subscription

You may cancel your subscription at any time through the Stripe customer billing portal available from your CraftQuote subscription page.

After cancellation, your paid access normally remains active until the end of the current billing period. You will not be charged for a new billing period after the cancellation becomes effective.

3. Refunds

Except where required by law, subscription payments are generally non-refundable once a billing period has started. We do not normally provide partial or prorated refunds for unused time, failure to use the service, or cancellation during an active billing period.

Refunds may be issued where required by applicable law or where a duplicate, incorrect, or unauthorized charge is confirmed.

4. Consumer Right of Withdrawal

Consumers may have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Nothing in this policy limits any mandatory consumer rights.

Where the customer expressly requests immediate access to the service before the withdrawal period expires, statutory rules concerning services already supplied and the possible expiry of the withdrawal right apply.

5. Plan Changes

When you switch between monthly and yearly plans, Stripe may calculate credits or additional charges on a prorated basis. The amount and timing are shown before the change is confirmed.

6. Failed or Disputed Payments

If a payment fails, access to paid features may be restricted until payment is completed. If you believe a charge is incorrect, contact us before starting a payment dispute so that we can investigate it promptly.

7. Requesting a Refund

Send refund or billing requests to cqrolandsskesters@gmail.com. Include the email address used for your CraftQuote account, the payment date, and a brief explanation of the issue.

8. Contact

Rolands Skesters
CraftQuote
Zeppelinstr. 140
73730 Esslingen
Germany
Email: cqrolandsskesters@gmail.com